FAQs

Frequently Asked Questions

How long does delivery take?

Most orders arrive within 3–10 working days after dispatch.

How can I track my order?

Where tracking is available, you’ll receive your tracking information by email once your order has been dispatched.

Can I return my order?

Yes. We offer a 30-day return policy. Please see our Returns & Refund Policy for full details.

How can I contact you?

You can contact us at help@willowmoontoyou.co.uk. We aim to respond within 3–5 business days.

Do you ship throughout the UK?

Yes, we ship across the United Kingdom.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to make a change, please contact us as soon as possible and we’ll do our best to help.

What payment methods do you accept?

We accept all major payment methods available at checkout.